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Welcome to the USA IT support page.  On this page, you will find information to guide you when you have questions related to technology while at the University of St. Augustine.  We have separate teams that are here to help -- Blackboard support and USA IT Support.   Please look at the two sections below to best determine where to request help.

If you have questions or issues with Blackboard, please contact the Blackboard Student Support Team (SST).


*Issues not related to Blackboard should be addressed to USA General IT Help Desk.*


Blackboard Support is available 24 hours a day, 7 days per week!


Phone:  855-763-4653



The 2018 holiday hours for SST are below. 









Close 4 pm est


Open 8 am est



New Years







Close 4 pm est


Open 8 am est


New students will receive their email
addresses prior to New Student
Orientation. You will receive an email from
the university detailing your login
You can log onto your email by going to the USA Office 365 Portal.
Students are now able to utilize their USA account to store files via OneDrive.
OneDrive is available from the Outlook Web Access page for each student here: USA Office 365 (Webmail/OneDrive)
Click the OneDrive tab along the top of the Outlook Web Access page.


OneDrive will display the online folder allowing for each student to upload and store documents.
Students may store files and coursework in this location for the duration of their time at USA.  These files are available anywhere you have internet.
Unfortunately, we have to abide by a strict
no-touch policy when it comes to student
computers.We are, however, allowed to
assist you with university-supported
software and Web applications.

Spam. It’s not just a questionable canned meat.
With scammers phishing for your personal information
like usernames/passwords,it can also be a sure-fire way for deceitful people to infiltrate your electronic life.

  Do you know how to spot a phishing email?


If you have a question or issue regarding your email password, WiFi connectivity, library/lab computers, etc., contact the USA IT Support Team.
USA General IT Support is available 7 days a week from 8:00 a.m. - 8:00 p.m. EST.

Phone: 877-26-USA-IT (or dial 7000 from any campus phone)


Web: USA Help Desk

 *Issues related to Blackboard should be directed to the Blackboard Student Support Team -*

Help Desk Registration   <------  Please click this link
All students must register for SysAid, our online help desk. This is where students set up their user profiles and security questions so they can easily reset their passwords using Password Self Service, submit service requests, browse the knowledge base and more. Firefox and Internet Explorer are recommended for registering for the help desk,Chrome is NOT recommended.
Password Self Service <---- Please click this link
Before you can change your password using Password Self Service , you must complete the One-Time Help Desk Registration. The steps for doing so are outlined directly above this document, and the process only takes a few minutes. It will enable you to reset your password online in just a few simple steps. 

Passwords must be changed every 90 days, and must comply with the following criteria:

Not contain the user's account name or parts of the user's full name that exceed two consecutive characters

1. At least eight characters in length

2. Contain characters from three of the following four categories:

• English uppercase characters (A through Z)

• English lowercase characters (a through z)

• Base 10 digits (0 through 9)

• Non-alphabetic characters (for example, !, $, #, %)

3. Must NOT contain any 3 previous passwords.

You will only need to change your password three times a year. Choosing something you can easily remember is the key. It is all about using familiar terms.


Use a familiar term

Innovative Education
• In0V8ivEduc@tion – Remove spaces, change letters to numbers and add a special character. (This one works)
• In0V8&Educ8 – Change to “Innovate and Educate” for a shorter password

Use a Song – When you use a song, you can take the first letter of each word and create a password.

Oh say can you see by the dawn’s early light
• 0SCysbtd’se1
• Use the special character already present in the phrase so it’s easy to remember…
• Use numbers instead of letters. The number “0” for “Oh” , the number 1 for an “L”

Use a Colloquialism

See you later alligator
• Cul8r@lig8tr

These passwords are more difficult to remember, but they are also much more difficult to hack. Protecting financial databases and FERPA protected information must be a primary concern for the university.