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Welcome to the USA IT support page. On this page, you will find information to guide you when you have questions related to technology while at the University of St. Augustine. We have separate teams that are here to help -- Blackboard support and USA IT Support. Please look at the two sections below to best determine where to request help.
If you have questions or issues with Blackboard, please contact the Blackboard Student Support Team (SST).
*Issues not related to Blackboard should be addressed to USA General IT Help Desk.*
Blackboard Support is available 24 hours a day, 7 days per week!
Spam. It’s not just a questionable canned meat.With scammers phishing for your personal informationlike usernames/passwords,it can also be a sure-fire way for deceitful people to infiltrate your electronic life.
Do you know how to spot a phishing email?
USA General IT Support is available 7 days a week from 8:00 a.m. - 8:00 p.m. EST.
Phone: 800-241-1027 x 7000 (or dial 7000 from any campus phone)
Web: USA Help Desk
Passwords must be changed every 90 days, and must comply with the following criteria:
Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
1. At least eight characters in length
2. Contain characters from three of the following four categories:
• English uppercase characters (A through Z)
• English lowercase characters (a through z)
• Base 10 digits (0 through 9)
• Non-alphabetic characters (for example, !, $, #, %)
3. Must NOT contain any 3 previous passwords.
You will only need to change your password three times a year. Choosing something you can easily remember is the key. It is all about using familiar terms.
Use a familiar term
Innovative Education • In0V8ivEduc@tion – Remove spaces, change letters to numbers and add a special character. (This one works) • In0V8&Educ8 – Change to “Innovate and Educate” for a shorter password
Use a Song – When you use a song, you can take the first letter of each word and create a password.
Oh say can you see by the dawn’s early light • 0SCysbtd’se1 • Use the special character already present in the phrase so it’s easy to remember… • Use numbers instead of letters. The number “0” for “Oh” , the number 1 for an “L”
Use a Colloquialism
These passwords are more difficult to remember, but they are also much more difficult to hack. Protecting financial databases and FERPA protected information must be a primary concern for the university.