Welcome to the USAHS IT support page.  On this page, you will find information to guide you when you have questions related to technology while at the University of St. Augustine. 

                                  USAHS IT Support is available 24 hrs a day, 7 days a week!

USAHS IT Service Desk team is introducing Schedule Appointments, an additional virtual option for IT support. Users who prefer to schedule appointments may now do so via scheduling services.   

Schedule an Appointment: Scroll down to make an appointment

USAHS IT Service Desk team is also providing the IT Virtual Kiosk. This will be available from 8:00am Eastern to 8:00pm Eastern, 7 days a week! Click here to join now.


If you have a question or issue regarding your email password, WiFi connectivity, library/lab computers, etc., contact the USAHS IT Support Team.
USAHS IT Support is available 24 hrs a day, 7 days a week!

Phone: 1-888-80-USAHS (87247) (or dial 7000 from any campus phone)

Email: support@usa.edu     

Schedule an Appointment: Scroll up to make an appointment

Chat:  Scroll up to start a chat session

Meet Now: Click here to meet with your IT Support Team now! (8:00am Eastern - 8:00pm Eastern, 7 days a week)

New students will receive their email addresses prior to New Student Orientation. You will receive an email from
the university detailing your login information. 
You can log onto your email by going to the USAHS Office 365 Portal.
Students are now able to utilize their USAHS account to store files via OneDrive.
OneDrive is available from the Outlook Web Access page for each student here: USAHS Office 365 (Webmail/OneDrive)
Click the OneDrive tab along the top of the Outlook Web Access page.


OneDrive will display the online folder allowing for each student to upload and store documents.
Students may store files and coursework in this location for the duration of their time at USA.  These files are available anywhere you have internet.
Unfortunately, we have to abide by a no-touch policy when it comes to student computers.We are, however, allowed to
assist you with university-supported software and Web applications.


Spam. It’s not just a questionable canned meat.  With scammers phishing for your personal information
like usernames/passwords,it can also be a sure-fire way for deceitful people to infiltrate your electronic life.

Do you know how to spot a phishing email?


Password Self-Service Registration   <------  Please click this link
Please use this link to register and perform password resets for your O365/email for USAHS.
Password Reset using QR Code Scanner <-------- Please click this link

Passwords must be changed every 90 days, and must comply with the following criteria:

Not contain the user's account name or parts of the user's full name that exceed two consecutive characters

1. At least eight characters in length

2. Contain characters from three of the following four categories:

• English uppercase characters (A through Z)

• English lowercase characters (a through z)

• Base 10 digits (0 through 9)

• Non-alphabetic characters (for example, !, $, #, %)

3. Must NOT contain any 3 previous passwords.

You will only need to change your password three times a year. Choosing something you can easily remember is the key. It is all about using familiar terms.


Use a familiar term

Innovative Education
• In0V8ivEduc@tion – Remove spaces, change letters to numbers and add a special character. (This one works)
• In0V8&Educ8 – Change to “Innovate and Educate” for a shorter password

Use a Song – When you use a song, you can take the first letter of each word and create a password.

Oh say can you see by the dawn’s early light
• 0SCysbtd’se1
• Use the special character already present in the phrase so it’s easy to remember…
• Use numbers instead of letters. The number “0” for “Oh” , the number 1 for an “L”

Use a Colloquialism

See you later alligator
• Cul8r@lig8tr

These passwords are more difficult to remember, but they are also much more difficult to hack. Protecting financial databases and FERPA protected information must be a primary concern for the university.